1. What payment methods do you accept?
We accept several payment methods at checkout, including Visa, Mastercard, American Express, Apple Pay and Google Pay, together with other supported electronic wallet payment methods where available.
The payment options available to you will be displayed during checkout.
2. Do I need an account to place an order?
No. You can place an order through our website without creating a separate account.
3. How long does order processing take?
Orders normally require 1–3 working days for processing after payment has been confirmed.
Once an order has been prepared for dispatch, tracking information may be sent to the email address provided during checkout.
4. How long does delivery take?
We arrange deliveries to customers in Europe using services such as DHL, FedEx and UPS Priority.
Delivery normally takes approximately 5–9 working days after dispatch.
The actual delivery time may vary according to the destination and carrier processing.
5. Will I receive tracking updates?
Yes. Tracking information may be sent automatically to the email address provided when placing the order.
Updates may be provided at key stages, including when the order is dispatched, when it reaches a relevant logistics facility and when it enters local delivery.
6. What happens if my order takes longer than expected?
If an order exceeds the standard delivery period, we may contact the relevant carrier to investigate its status.
Following the carrier investigation and consideration of the circumstances, we may arrange a full refund or replacement shipment, where appropriate.
Any mandatory statutory rights available under applicable law remain unaffected.
7. Can I cancel my order after purchase?
For qualifying consumer purchases made online, customers generally have a statutory 14-day right of withdrawal without giving a reason.
For goods, the withdrawal period normally begins when the customer, or a third party nominated by the customer other than the carrier, obtains physical possession of the goods.
Statutory exceptions may apply to certain types of goods or circumstances.
8. How do I exercise my 14-day withdrawal right?
Please contact us by email within the applicable withdrawal period and clearly state that you wish to withdraw from the purchase.
We will provide the applicable return instructions where required.
The statutory conditions and exceptions applicable to the withdrawal right will apply.
9. What if my order arrives damaged or has a fault?
If an item arrives damaged, faulty or materially different from the order, please contact us by email after receiving the goods.
Please provide your order details together with clear photographs showing the relevant issue and, where appropriate, the packaging.
After reviewing the information provided, we may arrange a refund or replacement.
Where appropriate, a damaged item may not need to be returned if the available evidence is sufficient to deal with the matter.
Your mandatory statutory rights concerning goods that do not conform to the contract remain unaffected.
10. Do I need to pay to return a damaged item?
Where an item is confirmed to be damaged, faulty or otherwise does not conform to the contract, return arrangements will be handled in accordance with the applicable circumstances and legal requirements.
For a standard exercise of the statutory withdrawal right, applicable rules concerning return costs will apply.
11. How will I receive my refund?
Where a refund is due, it will normally be processed using the applicable payment method associated with the original transaction, subject to the relevant payment-processing arrangements.
The applicable statutory refund requirements will be followed.
12. How can I contact you?
For questions about an order, payment, delivery or product, please contact us by email.
Email: content@decorumly.com
Please include your order number where applicable so that we can review your enquiry efficiently.
We aim to respond within 24 hours.
Contact Information
Registered Company Name:
[Registered Company Name]
Brand:
Decorumly
Website:
www.decorumly.com
Email:
content@decorumly.com
Address:
[ ]
Telephone:
[ ]
Warehouse Address:
[ ]