We want customers to have a clear and straightforward process for returns, refunds and replacements. This policy applies to purchases made through www.decorumly.com and is intended to operate in accordance with applicable UK and European consumer protection requirements.
1. Order Processing and Delivery
Orders are normally processed within 1–3 working days after payment has been confirmed.
We arrange delivery to European destinations using services such as DHL, FedEx and UPS Priority. Standard delivery generally takes 5–9 working days after dispatch.
Tracking information is sent automatically to the email address provided at checkout at relevant stages, including dispatch, arrival at a logistics facility and local delivery, together with further tracking updates where available.
If an order exceeds the standard delivery period, we will investigate the shipment with the relevant carrier. Following the outcome of the investigation and the circumstances of the order, we may provide either a full refund or a replacement shipment, as appropriate and in accordance with applicable law.
2. Right of Withdrawal
For qualifying consumer purchases made in Europe, consumers generally have a 14-day Right of Withdrawal for distance contracts, subject to applicable statutory exceptions.
The withdrawal period for goods generally begins when the consumer, or a third party nominated by the consumer other than the carrier, physically receives the goods.
Where a customer wishes to exercise the Right of Withdrawal, the customer should notify us within the applicable statutory period and follow the return instructions provided by our customer service team.
Returns should be sent to:
Return Address:
XXX
Any return must comply with the applicable consumer protection requirements of the relevant European jurisdiction.
3. Damaged or Faulty Goods
If goods arrive damaged or have a fault covered by applicable consumer law, customers should contact us by email after receiving the order and provide the relevant order information together with clear photographs showing the condition of the goods.
We will review the information provided and, where appropriate, arrange a refund or replacement in accordance with the applicable statutory requirements.
Where the photographs and other information are sufficient to establish the condition of the goods, we may resolve the matter without requiring the damaged item to be returned. If a return is legally or reasonably required, we will provide the relevant return instructions.
Nothing in this policy limits any mandatory consumer rights or statutory remedies applicable to defective, damaged or non-conforming goods.
4. Refund Processing
Where a refund is approved, the refund will normally be issued using the original payment method, subject to applicable payment-processing procedures and legal requirements.
Payments may be made using Visa, Mastercard, American Express, Apple Pay, Google Pay and supported electronic wallets.
For an approved withdrawal or other refund covered by applicable law, any refund will be processed within the period required by the applicable consumer protection rules.
Where a refund relates to a damaged, faulty or incorrectly supplied item, the applicable circumstances and statutory requirements will be taken into account when determining the refund arrangements.
5. Return Conditions
Customers should follow the return instructions provided by us before sending goods back.
Returned goods should be handled in accordance with the applicable statutory requirements. Where the law permits an assessment of any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, such rules may apply.
This section does not restrict any mandatory consumer rights.
6. Delivery Delays and Missing Orders
If an order does not arrive within the standard delivery period, customers should contact us using the email address provided below.
We will review the tracking information and, where necessary, raise an enquiry with the relevant carrier. Depending on the investigation and the circumstances of the shipment, we may arrange a full refund or replacement shipment.
7. Contact Information
Registered Company Name: [Company Name]
Brand: Decorumly
Website: www.decorumly.com
Email: content@decorumly.com
Telephone:
Registered Address:
Return Address: XXX
Warehouse Address:
Customers should retain their order information when contacting us so that the relevant purchase can be identified and processed efficiently.